Privacy Policy
Last updated: 9 June 2025
Welcome to SpinCounts.com, owned and operated by SpinCounts LLC (“SpinCounts,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our WordPress plugins, or interact with our radio–airplay analytics services (collectively, the “Services”).
1. Who We Are
SpinCounts provides real-time music-airplay monitoring, charts, and automated social-media tools for radio stations, record labels, and other music-industry professionals. Our principal place of business is [insert mailing address]. If you have questions about this policy, email us at privacy@spincounts.com.
2. Information We Collect
2.1 Information You Provide Directly
- Account data —name, email address, organization, username, and password you supply when creating an account.
- Billing data —postal address, VAT/Tax ID, and limited payment-card details processed via our PCI-compliant payment processor (SpinCounts itself never stores full card numbers).
- Support or survey data —information you send us via email, chat, or forms, including attachments or screenshots.
2.2 Information We Collect Automatically
- Usage data—log files, IP addresses, browser type, referring pages, date/time stamps, and actions taken (e.g., report exports, API calls).
- Cookies & similar technologies—necessary cookies for authentication, analytics cookies (e.g., Plausible Analytics), and preference cookies that remember UI settings.
2.3 Information from Third-Party Sources
To provide comprehensive airplay analytics we ingest publicly available data and API feeds from sources such as OnlineRadioBox, iHeartRadio, TheAudioDB, MusicBrainz, Genius, Last.fm, and others. These integrations may include track metadata, cover art, station playlists, and performance statistics.
3. How We Use Your Information
- To operate, maintain, and improve the Services.
- To generate airplay reports, charts, and social-media posts you request.
- To send administrative emails, billing notices, and account alerts.
- To provide customer support and respond to inquiries.
- To detect, prevent, and address technical issues or misuse.
- To comply with legal obligations and enforce our Terms of Service.
- With your consent, to send marketing communications (you can opt out at any time).
4. Legal Bases for Processing (People in the EEA/UK)
We rely on one or more of the following: (a) Contract performance, (b) Legitimate interests (e.g., service security, product development), (c) Your consent, or (d) Legal compliance.
5. Sharing of Information
- Service providers —cloud hosting (e.g., DigitalOcean), payment processors (e.g., Stripe), email platforms, and analytics vendors that process data on our behalf under confidentiality agreements.
- Business transfers —in the event of a merger, acquisition, or asset sale, your information may be transferred as permitted by law.
- Legal & safety —to comply with subpoenas, court orders, or lawful requests, or to protect rights, property, and safety of SpinCounts, our users, or others.
- No sell or rent of personal data.
6. International Transfers
SpinCounts is headquartered in the United States; your data may be processed in the U.S. and other countries with different data-protection standards. We use appropriate safeguards (e.g., Standard Contractual Clauses) when transferring personal data from the EEA/UK or Switzerland.
7. Data Retention
We retain personal information only as long as necessary for the purposes described above, unless a longer period is required by law. Airplay log data may be archived after 30 days for performance reasons but can be restored upon request while you maintain an active subscription.
8. Your Rights and Choices
- Access / Rectification—view or update the personal data in your account dashboard or by contacting us.
- Erasure—request deletion of your personal data (subject to legal retention obligations).
- Objection / Restriction—object to or restrict certain processing activities.
- Portability—obtain a copy of your data in a portable format.
- Marketing opt-out—unsubscribe from promotional emails using the link in each message.
- California Residents—exercise CCPA rights (right to know, delete, and opt out of “sale” of personal info).
9. Security
We employ industry-standard measures such as TLS/HTTPS encryption, least-privilege database access, regular backups, and monitoring. No internet transmission or storage system is 100 % secure; therefore we cannot guarantee absolute security.
10. Children’s Privacy
SpinCounts is directed to industry professionals and is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact privacy@spincounts.com so we can delete the information.
11. Third-Party Links
Our Services may contain links to external sites or embedded widgets (e.g., YouTube, Spotify). We are not responsible for the privacy practices of those third-party platforms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. Material changes will be communicated via email or prominent notice on our website before they take effect.
13. Contact Us
If you have questions, concerns, or requests regarding this policy or your personal information, please email privacy@spincounts.com
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult qualified counsel to ensure compliance with all applicable laws.